![]() ![]() pzf) stored with non-Latin characters in the path or file name in the system locale. There was a known issue: Prism could not open files (.prism. If you don't have a backup system, think about starting one for Windows or Mac. Search for older Prism file backups or copies in your local folders, cloud folders (maybe there are copies in "Deleted items" for example), emails, and message history with your colleagues if you sent this file to anyone else. Hey, it can't hurt and solves lots of strange issues. If you use Prism Mac, it is worth opening with Prism Windows and vice versa. So, if you are using an older version, install the demo and see if that will open your file. You can always use the trial (demo) license for 30 days free if you're eligible. Major updates (from Prism 9 to Prism 10) are free if you have a Prism subscription but otherwise are paid updates with a perpetual license. Minor updates (i.e., from 10.0.0 to 10.0.3) are free for all. So, the first step is to try to open it with the latest version. Check by dropping the Help menu and choosing “Check for Updates.” With every Prism update, we try to make it smarter about opening damaged files. ![]() We understand how annoying it is when it suddenly becomes impossible to open a Prism file, and we'll do what we can to help solve the problem. Here are things to try: Try opening the file with the latest release of Prism ![]()
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